Responsible Gaming

Gaming Should Be Entertainment

At Kiwi Treasure Casino, we believe gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. If you're using gambling to cope with stress, escape problems, or recover losses, it's time to seek support.

Please gamble responsibly and within your means.

Age Verification

You must be at least 18 years old to gamble in Aotearoa New Zealand. Gambling is strictly prohibited for anyone under the legal age. We take age verification seriously and reserve the right to request proof of age at any time.

If you are under 18, please do not use our services.

Warning Signs of Problem Gambling

Do you recognise any of these warning signs in yourself or someone you know?

• Chasing losses by gambling more to recover money lost
• Gambling with money needed for essentials (rent, bills, food)
• Hiding gambling activity or lying about the amount spent
• Feeling anxious or irritable when unable to gamble
• Increasing the amount of money or time spent gambling
• Neglecting family, work, or other responsibilities
• Borrowing money to gamble or pay gambling debts
• Failed attempts to cut back or stop gambling
• Experiencing mood swings related to gambling wins or losses
• Using gambling to escape problems or difficult emotions

If you recognise these signs, please reach out for support immediately.

Self-Help Tools & Limits

We offer several tools to help you maintain control over your gambling:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specified period
• Loss Limits: Set a maximum amount you're willing to lose within a specified period
• Reality Checks: Receive periodic reminders about how long you've been playing and how much you've spent
• Self-Exclusion: Temporarily or permanently exclude yourself from our platform if you need a break
• Account Closure: Request permanent closure of your account

To access these tools, contact our support team or adjust your account settings. These limits are binding and will be enforced.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, help is available. Please contact one of these trusted organisations:

Aotearoa New Zealand

• Gambling Helpline: www.gamblinghelpline.org.nz
  Free, confidential, 24/7 support. Call 0800 654 655 or text 8393
• Problem Gambling Foundation: www.pgf.nz
  Support and counselling services across New Zealand

International Resources

• United Kingdom: GamCare (www.gamcare.org.uk) | GamStop (www.gamstop.co.uk)
• Australia: Gambling Help Online (www.gamblinghelponline.org.au)
• Canada: Responsible Gambling Council (www.responsiblegambling.org)
• United States: National Council on Problem Gambling (www.ncpgambling.org)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (www.bzga.de)

If You Need Help

Don't wait. Seek help today. Problem gambling is treatable, and support is available. Whether you're experiencing difficulties yourself or concerned about someone else, reaching out is the first step toward recovery.

Contact the Gambling Helpline (0800 654 655) in Aotearoa New Zealand for free, confidential support anytime.

Your wellbeing matters. We're here to support responsible gaming.